Annual Report, PC Network Manager 2014

2014 PC Network Manager’s Report

2014 Activity and Summary:

LION continues to add innovative services and expand its membership. Our team supports the computers, numerous networks, and a variety of library systems residing at 36 buildings. The equipment includes: 1050 computers, over 200 printers, 60 plus Wi-Fi routers and an array of network hardware. Our team installed a total of 266 new PCs this year. During 2014, I completed 233 work orders onsite at the libraries.

436 staff computers – LION’s PC replacement plan provides new computers to members annually. Member libraries are allocated new computers based on their quantity of Sierra ILS ports. Libraries may purchase additional computers thru Lion and we will install those as well. In addition to installing new computers, we fully reload and then redeploy existing computers.

502 public internet computers – these PCs are heavily used by thousands of patrons yearly. We consult with library staff to custom configure the patron computers for each individual library. The configurations are locked down for patron privacy and to protect the integrity of the computer. Annually, LION schedules a maintenance project to update all software, including any reservation/print management systems within the library. Staff requested changes and software upgrades are bundled together for efficiency, while critical issues and failures are resolved immediately.

112 OPAC (catalog only PCs) – all are configured with the firefox web browser, locked down in a custom kiosk mode. This allows full catalog functionality, while blocking patrons from general internet browsing.

New members- The Clark Memorial Library in Bethany came onboard in January. The Hamden Public Libraries came onboard in July. A team effort and thorough planning resulted in successful transitions.

PC systems implemented- Envisionware PC reservation/print management was installed at OS, NW, EL. Deepfreeze servers for public computer security were installed at GU, ME, WA, OS, NW.

Web sites- We host 20 websites on our web server located in our data center. I worked with library staff and website developers to implement their new sites.

2015 Outlook:

LION will continue to elevate our services while supporting the existing systems, networks, and associated equipment at the libraries. We welcome the East Haddam Free Public Library as a new member.

Respectfully Submitted,
Matt Beardsley, PC Network Manager

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