Annual Report, PC Network Manager 2013

PC Network Manager- 2013 Report

2013 Activity and Summary:

LION continues to add innovative services and expand its membership. Our team supports and maintains the computers, an assortment of library systems and numerous networks sprawling over 32 buildings. The equipment includes: 900 computers, over 200 printers, 50 plus Wi-Fi routers and an array of network hardware. During 2013, I completed 264 work orders onsite at the libraries.

420 staff computers – LION’s PC replacement plan provides new computers to members annually. Member libraries are allocated new computers based on their quantity of Sierra ports. This ensures that library staff has modern, advanced computers. Libraries may purchase additional computers thru Lion and we will install those as well. We installed a total of 121 new PCs this year. In addition to installing new computers, we fully reload and then redeploy existing computers.

380 public internet computers – these PCs are heavily used by thousands of patrons yearly. We consult with library staff to custom configure the patron computers for each individual library. The configurations are locked down for patron privacy and to protect the integrity of the computer. Annually, LION schedules a maintenance project to update all software, including any reservation/print management systems within the library. Staff requested changes and software upgrades are bundled together for efficiency, while critical issues and failures are resolved immediately.

98 OPAC (catalog only PCs) – all are configured with the firefox web browser, locked down in a custom kiosk mode. This allows full catalog functionality, while blocking patrons from general internet browsing.

New member- The Acton Public Library in Old Saybrook came onboard in May. LION replaced or fully reloaded all of their computers: 16 staff PCs, 19 public PCs, 5 catalog opacs and a domain file server.

Web Sites- We host 19 websites on our web server located in our data center. The Durham Public Library implemented their new site in January. In November, the Ledyard libraries implemented their new site. In addition, a few libraries are presently developing new sites.

2014 Outlook:

LION will continue to elevate our services while supporting the existing systems, networks, and associated equipment at the libraries. I look forward to servicing our new members, the Clark Memorial Library in Bethany and the Hamden Public Libraries.

Respectfully Submitted,
Matt Beardsley, PC Network Manager

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